Payments & Cancellation Policy

When an appointment has been made for you at Glasgow Foot Clinic, that time is exclusively allotted to you for your consultation/treatment by one of our professional practitioners, and if you do not attend or cancel in good time we are unable to fill this appointment at short notice.  In common with other medical clinics we therefore operate a strict cancellation policy. 

 

You will normally receive a text, email or phone reminder of your appointment date/time, however, this is a courtesy service and should not be relied upon.  Please ensure that we have the most up-to-date contact details for you at time of booking.  Patients are responsible for ensuring appointments are kept or cancelling with more than 24 hours notice.

 

CANCELLATION FEES

  • Cancellation with more than 24 hours notice given - No Charge

  • Cancellation within 24 hours of appointment - 50% of treatment fee will be charged

  • Cancellation or non-attendance on day of appointment - 100% of treatment fee will be charged

  • Late arrival for appointment  - we will endeavour to treat you in the time remaining, but the full treatment fee will still be payable  If you arrive more than 10 minutes late for your appointment you may be refused treatment, and the full treatment fee will still be payable.

  • If you have not paid in advance for your appointment, any outstanding cancellation fees will be charged at your next visit.

NEW PATIENTS

 

If you have not previously attended Glasgow Foot Clinic for treatment, payment for your first appointment will be payable in advance.  This can be made when booking online (*online booking coming soon*), or via an sms/email link which will be sent to you if you book by phone.  For any subsequent appointments you will simply pay on the day, following treatment.

NAIL SURGERY / VERRUCCA NEEDLING / COSMETIC NAIL RECONSTRUCTION

A deposit of 50% of the total fee will be payable in advance for these treatments.  This can be made when booking online (*online booking coming soon*), or via an sms/email link which will be sent to you if you book by phone.

PRESCRIPTION / CUSTOM ORTHOTICS

Payment in full for prescription/custom orthotics and insoles will be required at time of ordering.