Last Updated 25/05/2020 20:48
Glasgow Foot Clinic / COVID-19 Coronavirus Update
FROM TUESDAY 2ND JUNE, THE CLINIC WILL BEGIN A PHASED RE-OPENING, INITIALLY FOR EMERGENCY TREATMENTS AND HIGH-RISK PATIENTS ONLY.
PLEASE FULLY READ THE FOLLOWING INFORMATION BEFORE YOU CONTACT US OR ATTEND THE CLINIC:
We will be opening from 10.00 am – 2.00 pm on Tuesdays & Wednesdays initially. ALL patients attending the clinic must be pre-screened and risk-assessed in advance by phone, BEFORE an appointment will be given. All ‘Walk-In’ appointments and enquiries are suspended until further notice.
FOR THE SAFETY OF OUR STAFF & PATIENTS, PLEASE DO NOT ATTEND THE CLINIC UNLESS YOU HAVE ALREADY BEEN PRE-SCREENED AND GIVEN A SPECIFIC APPOINTMENT TIME BY US.
We want to ensure that everybody who needs an appointment right now gets one as soon as possible, but our overriding priority is to protect our patients and staff, and to get our business up and running again safely!
We will only be offering appointments to our existing patients until further notice. If you have not attended the clinic before and you have an urgent foot-related issue, please contact your GP practice in the first instance. If you are an existing Glasgow Foot Clinic patient:
1. HOW DO I MAKE AN APPOINTMENT?
If you need an appointment with us, please either:
Email us at , stating your full name, date of birth, address & phone number
Phone 0141 632 1188 and leave a message stating your full name, date of birth, address & phone number
We will contact you to discuss your needs and to carry out pre-screening/risk assessment. We anticipate a high demand for appointments and will be operating with significantly reduced staff numbers. Please be patient if you do not hear back from us right away – we will contact you, but it may take us a few days. Please do not leave multiple messages or emails if you do not hear back from us right away!
2. WHAT IS PRE-SCREENING & WHAT WILL I BE ASKED?
Pre-Screening means that we will ask you a series of questions to ascertain whether:
During the previous 21 days you, or anyone you have had contact with, has exhibited any potential symptoms of Coronavirus/COVID-19, or if you, anyone you have had contact with, or anyone in your/their household has been self-isolating. These symptoms include (but may not be restricted to): any cough symptoms, high temperature/fever, loss of taste, loss of smell, any other flu-like symptoms.
What the nature of your foot-related problem is, and whether it is an acute emergency/limb threatening, or whether it is debilitating/life-affecting. In order to ascertain this, we will ask a series of questions about your problem, symptoms and medical history. We may also rely on existing medical information in your treatment records to inform our decision making. All clinical decision making in this regard is based on the criteria for Podiatry treatment during the COVID-19 pandemic issued by our governing body, the College of Podiatry, in line with Government & NHS pandemic guidelines. All pre-screening at this time will be carried out by a qualified Podiatrist, not a receptionist.
If your circumstances change between speaking to us and attending for your appointment, it is critical that you tell us asap. Further screening questions will be asked when you attend for your appointment, and if your circumstances have changed it may not be possible for us to treat you.
3. WHAT HAPPENS WHEN I ARRIVE FOR MY APPOINTMENT?
Patient appointment times will be staggered so that social distancing can be adhered to, and our reception area will not be in full use.
Please do not arrive early for your appointment - you will not gain access to the clinic before the patient who is being seen before you has left the premises, and your treatment unit has been fully cleaned.
Please knock on the window inside the front door when you arrive to alert us that you’re there. Do not enter the clinic. A member of staff will attend, and will let you know if your treatment unit is ready for you
Please do not arrive late for your appointment - if you are more than 10 minutes late, we will very likely be unable to see you, and you will have to arrange a new appointment. You may have to wait some time for this. Under the current circumstances we are regrettably unable to offer our normal degree of flexibility if you are late, as this will impact on our ability to operate the clinic safely and efficiently. This policy will be strictly enforced. [Please also see our cancellation policy below re. charges for late attendees].
Only medical carers or parents/guardians of minors will be allowed to attend the clinic with patients (one per patient). We will be strictly enforcing this policy until further notice, so please be advised that no other companions or family members will be permitted to enter or wait in the clinic. Additional attendees will only be allowed access to the reception area, and not the treatment units/clinical areas.
ALL attendees to the clinic (including accompanying persons) are requested to bring and wear a face covering with them, which should be in place before entering the clinic. This can be a cloth face covering – you do not have to wear a surgical face mask. This is not optional.
You will be asked to use alcohol gel to thoroughly clean your hands at a specially designated area in reception when you enter the premises and before you leave. We will provide this. You may also be asked to put on additional PPE as circumstances dictate, and we will provide this for you. This is not optional.
We would be grateful if payment can be made until further notice by card/contactless payment systems. (We do not accept cheques).
We will be working with a reduced staff system until further notice, which means you may not see your usual Podiatrist. This is necessary so that we can safely treat those who are in urgent need as soon as possible, maintain social distancing, and protect our staff from increased risk of cross-infection
THESE MEASURES ARE VITAL TO ENSURE WE CAN SAFELY SERVE OUR PATIENTS FOR AS LONG AS POSSIBLE, AND TO PROTECT OUR STAFF AND BUSINESS, SO WE THANK YOU FOR YOUR PATIENCE AND CONSIDERATION.
4. CANCELLATION POLICY
When an appointment has been made for you at our clinic, this time is allotted specifically for you, and we are unable to fill it at short notice. Our cancellation policy is similar to most other medical clinics, and we respectfully ask all patients to adhere to it:
If you are unable to attend your appointment, please give us at least 24 hours notice by phone or email.
If you do not attend (DNA) your appointment and you have not given us 24 hours notice, a full treatment fee will be charged at your next appointment with us.
If you are more than 10 minutes late for your appointment and we are unable to see you, this will be considered a DNA and a full treatment fee will be charged.
[© Glasgow Foot Clinic Ltd, 2020]