POST-LOCKDOWN BOOKING SYSTEM
Please read the following info carefully before you contact us or attend the clinic
** 17/11/20 - The Clinic will continue to be open and providing normal clinical services to existing and new patients during
the course of the current Tier 4 Restriction period **
All patients must be pre-screened and risk-assessed in advance by phone before an appointment will be given. All 'walk-in' appointments & enquiries are currently suspended.
For the safety of our staff & patients, please do not attend the clinic unless you have already been pre-screened and given a specific appointment time by us. See below for how to do this....
1. HOW DO I MAKE AN APPOINTMENT?
If you need an appointment with us, please either:
Email us at firstname.lastname@example.org, stating your full name, date of birth, address & phone number
Phone 0141 632 1188 and leave a message stating your full name, date of birth, address & phone number
We will contact you to discuss your needs and to carry out pre-screening/risk assessment. Demand for appointments is currently very high, so please be patient if you do not hear back from us right away – we will contact you!
2. WHAT IS PRE-SCREENING & WHAT WILL I BE ASKED?
Pre-Screening means that we will ask you a series of questions to ascertain whether:
During the previous 21 days you, or anyone you have had contact with, has exhibited any potential symptoms of Coronavirus/COVID-19, or if you, anyone you have had contact with, or anyone in your/their household has been self-isolating. These symptoms include (but may not be restricted to): any cough symptoms, high temperature/fever, loss of taste, loss of smell, any other flu-like symptoms.
What the nature of your foot-related problem is, and whether it is an acute emergency/limb threatening, or whether it is debilitating/life-affecting. In order to ascertain this, we will ask a series of questions about your problem, symptoms and medical history. We may also rely on existing medical information in your treatment records to inform our decision making. All clinical decision making in this regard is based on the criteria for Podiatry treatment during the COVID-19 pandemic issued by our governing body, the College of Podiatry, in line with Government & NHS pandemic guidelines. All pre-screening at this time will be carried out by a qualified Podiatrist, not a receptionist.
If your circumstances change between speaking to us and attending for your appointment, it is critical that you tell us asap. Further screening questions will be asked when you attend for your appointment, and if your circumstances have changed it may not be possible for us to treat you.
3. WHAT HAPPENS WHEN I ARRIVE FOR MY APPOINTMENT?
Patient appointment times will be staggered so that social distancing can be adhered to, and our reception area will not be in full use.
Please do not arrive early for your appointment - you will not gain access to the clinic before the patient who is being seen before you has left the premises, and your treatment unit has been fully cleaned.
Please knock on the window inside the front door when you arrive to alert us that you’re there. Do not enter the clinic. A member of staff will attend, and will let you know if your treatment unit is ready for you
Please do not arrive late for your appointment - if you are more than 10 minutes late, we will very likely be unable to see you, and you will have to arrange a new appointment. You may have to wait some time for this. Under the current circumstances we are regrettably unable to offer our normal degree of flexibility if you are late, as this will impact on our ability to operate the clinic safely and efficiently. This policy will be strictly enforced. [Please also see our cancellation policy below re. charges for late attendees].
Only medical carers or parents/guardians of minors will be allowed to attend the clinic with patients (one per patient). We will be strictly enforcing this policy until further notice, so please be advised that no other companions or family members will be permitted to enter or wait in the clinic. Additional attendees will only be allowed access to the reception area, and not the treatment units/clinical areas.
ALL attendees to the clinic (including accompanying persons) are requested to bring and wear a face covering with them, which should be in place before entering the clinic. This can be a cloth face covering – you do not have to wear a surgical face mask. This is not optional.
You will be asked to use alcohol gel to thoroughly clean your hands at a specially designated area in reception when you enter the premises and before you leave. We will provide this. You may also be asked to put on additional PPE as circumstances dictate, and we will provide this for you. This is not optional.
We would be grateful if payment can be made until further notice by card/contactless payment systems. (We do not accept cheques).
We will be working with a reduced staff system until further notice, which means you may not see your usual Podiatrist. This is necessary so that we can safely treat those who are in urgent need as soon as possible, maintain social distancing, and protect our staff from increased risk of cross-infection
THESE MEASURES ARE VITAL TO ENSURE WE CAN SAFELY SERVE OUR PATIENTS FOR AS LONG AS POSSIBLE, AND TO PROTECT OUR STAFF AND BUSINESS, SO WE THANK YOU FOR YOUR PATIENCE AND CONSIDERATION.
4. CANCELLATION POLICY
When an appointment has been made for you at our clinic, this time is allotted specifically for you, and we are unable to fill it at short notice. Our cancellation policy is similar to most other medical clinics, and we respectfully ask all patients to adhere to it.
OUR FULL CANCELLATION POLICY IS AVAILABLE HERE - Please take time to read it, as charges may be applied for missed/late appointments.
[© Glasgow Foot Clinic Ltd, 2020]