POST-LOCKDOWN BOOKING SYSTEM

Please read the following info carefully before you contact us or attend the clinic

The Clinic will continue to be open and providing normal clinical services to existing and new patients.

All patients must be pre-screened and risk-assessed in advance by phone before an appointment will be given. Can we kindly remind patients to wear a mask, sanitise hands on arrival & come at your allocated appointment time.

For the safety of our staff & patients, please do not attend the clinic unless you have already been pre-screened and given a specific appointment time by us. See below for how to do this....

1. HOW DO I MAKE AN APPOINTMENT?

If you need an appointment with us, please either:

Email us at info@glasgowfootclinic.co.uk, stating your full name, date of birth, address & phone number

Phone 0141 632 1188 and leave a message stating your full name, date of birth, address & phone number

2. WHAT IS PRE-SCREENING & WHAT WILL I BE ASKED?

Pre-Screening means that we will ask you a series of questions to ascertain whether:

During the previous 21 days you, or anyone you have had contact with, has exhibited any potential symptoms of Coronavirus/COVID-19, or if you, anyone you have had contact with, or anyone in your/their household has been self-isolating. These symptoms include (but may not be restricted to): any cough symptoms, high temperature/fever, loss of taste, loss of smell, any other flu-like symptoms.

and

What the nature of your foot-related problem is, and whether it is an acute emergency/limb threatening, or whether it is debilitating/life-affecting. In order to ascertain this, we will ask a series of questions about your problem, symptoms and medical history. We may also rely on existing medical information in your treatment records to inform our decision making. All clinical decision making in this regard is based on the criteria for Podiatry treatment during the COVID-19 pandemic issued by our governing body, the College of Podiatry, in line with Government & NHS pandemic guidelines. All pre-screening at this time will be carried out by a qualified Podiatrist, not a receptionist.

If your circumstances change between speaking to us and attending for your appointment, it is critical that you tell us asap. Further screening questions will be asked when you attend for your appointment, and if your circumstances have changed it may not be possible for us to treat you.

THESE MEASURES ARE VITAL TO ENSURE WE CAN SAFELY SERVE OUR PATIENTS FOR AS LONG AS POSSIBLE, AND TO PROTECT OUR STAFF AND BUSINESS, SO WE THANK YOU FOR YOUR PATIENCE AND CONSIDERATION.

3. CANCELLATION POLICY

When an appointment has been made for you at our clinic, this time is allotted specifically for you, and we are unable to fill it at short notice. Our cancellation policy is similar to most other medical clinics, and we respectfully ask all patients to adhere to it.

OUR FULL CANCELLATION POLICY IS AVAILABLE HERE - Please take time to read it, as charges may be applied for missed/late appointments.